Order guide

1. Steps of a service request

• Choose the package that suits you on the pricing page or the service pages. If you are not sure which package suits you, you can use the package finder or ask for a quote through the contact form.
• Open the purchase form with the "Buy now" button on the package page. The form asks for your name, your business name and an email address or phone number at which we can reach you.
• Tick the boxes confirming that you are requesting the service on behalf of your business for a commercial or professional purpose and that you have read the data protection notice, then send the form.
• Your request is confirmed on screen with the message "Your request has been received" and forwarded to us by email. The request does not conclude a contract or create a payment obligation.
• The scope, content and schedule are clarified in a discussion with you.
• The order form and the framework agreement are sent to you in writing. The price, payment plan, delivery time and refund terms are set out in these documents.
• The contract is concluded when both parties have approved it. Payment is made according to the plan in the contract and work begins.

You can also send your request by WhatsApp, phone or email instead of the form. In that case the contract is concluded through the same steps.

2. Storage of and access to the contract text

The order form and the contract text are sent to you in writing and you keep a copy. The text is not stored on this site.

The contract and project correspondence are kept for 10 years from the end of the contract. If you ask for a copy of the contract text within this period, it is sent to you again.

Requests sent through the forms are stored as emails. Requests that do not lead to a contract are deleted 1 year after the conclusion of the request.

3. Identifying and correcting input errors

Before sending the form, you can see and change all fields. If a required field is empty, or information such as an email address or phone number is in the wrong format, the form is not sent; the incorrect field is marked and how to correct it is shown below the field.

You can report errors you notice after sending by email or WhatsApp. Before the contract is concluded, you check all the information in the order form and ask for corrections if needed.

4. Language of the contract

The contract is concluded in Turkish.

5. Privacy rules

The information you share in forms and conversations is processed in accordance with the data protection notice (KVKK) and the privacy policy. Card payments are received through PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.; card details do not reach this site's servers.

6. Codes of conduct

There is no professional or code of conduct relating to electronic commerce to which we are a party.

7. Dispute resolution

There is no alternative dispute resolution system that we have voluntarily joined. Disputes are governed by the contract terms and Turkish law; for commercial disputes, the mediation and judicial remedies provided for by law apply.

8. Contact

• Name / trade name: Berkay Abay
• Address: Kütükçü Mah. 2975 Sk. No:39 İç Kapı No:3 Kepez/Antalya
• Phone: +90 542 896 82 02
• Email: info@berkayabay.com
• KEP (registered electronic mail): berkay.abay@hs01.kep.tr

You can send your requests, complaints and notices to these addresses.